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iPhone ear speaker not working during calls: what to check
Can't hear the caller? Check call volume, audio routing and the earpiece opening before deciding whether your iPhone needs service.
IN THIS GUIDE
If you cannot hear a caller, the cause may be call volume, a Bluetooth connection, a blocked earpiece, the call itself, or a hardware fault. Test each possibility in order.
SHORT ANSWER
During a call, turn up the volume and check that audio is routed to the iPhone rather than Bluetooth. Remove the case and inspect the earpiece opening. If it is visibly dirty, Apple recommends a clean, dry, soft-bristled brush. Test another call and contact Apple if the problem remains.
KEY POINTS
- Adjust call volume while a call is active.
- Check the selected audio output and inspect the earpiece opening.
- Compare another call and speakerphone before seeking service.
Check volume and audio output
Make a call and press the volume-up button while the call is active. On the call screen, check the audio output and select iPhone if the sound is being sent to headphones or another device. Try a different call or location to rule out a connection problem.
- Start a call and raise the call volume.
- Choose iPhone as the audio output.
- Try another call or location.
Inspect the earpiece opening
Remove any case or screen protector covering the earpiece, then inspect the opening in good light. If it is visibly dirty, Apple recommends a small, clean, dry, soft-bristled brush. Do not insert sharp objects or apply liquid to the opening.
Compare speakerphone and get help if needed
Switch to speakerphone and compare the same call. You can use PulseClean Sound Check to compare playback on the iPhone, but it cannot diagnose a faulty earpiece or fix a network issue. If the problem persists after Apple's checks, contact Apple Support or arrange service.
People also ask
Why can I hear a caller only on speakerphone?
The earpiece may be blocked or set too quietly, or there may be an audio or hardware issue. Check volume and the earpiece opening, then follow Apple's troubleshooting steps.
Can a cleaning sound repair the earpiece?
No. A sound test can help compare playback, but it cannot repair a damaged component or resolve a network fault.
Sources and further reading
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